Everyday tech answers
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Everyday tech answers
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My printer is offline. How do I reconnect it?
Turn the printer off and back on, make sure the printer and computer are on the same Wi-Fi network, cancel any stuck print job, then remove and re-add the printer only if it still shows offline.
Open guidePhone storageMy phone says storage is full. What can I delete safely?
Check the storage screen first, remove unused apps and large downloads, move or delete duplicate videos, and avoid deleting anything you do not recognize.
Open guideWi-Fi and internetWi-Fi says connected but there is no internet. What do I do?
Check whether other devices work, turn Wi-Fi off and on, restart the device, then restart the router if more than one device has the same problem.
Open guideTV and streamingMy TV says no signal. How do I fix it?
Press Input or Source on the remote, try the HDMI inputs one by one, and make sure the cable box or streaming device is powered on.
Open guideEmail and accountsGmail is not receiving email. What should I check?
Check Spam and All Mail, search for the missing sender, check Google storage, refresh the app or browser, and verify filters or forwarding if you know how.
Open guideComputer basicsMy computer is running slow. What should I check first?
Restart the computer, close extra tabs and apps, check storage, install normal updates, and avoid any pop-up claiming it found hundreds of problems.
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Printer
Offline printers, stuck queues, scanning, drivers, Wi-Fi setup.
All guides
Every specific answer, grouped by the problem.
Printers
Reconnect offline printers, clear stuck queues, scan documents, handle drivers, and fix Wi-Fi setup.
My printer is offline. How do I reconnect it?
Turn the printer off and back on, make sure the printer and computer are on the same Wi-Fi network, cancel any stuck print job, then remove and re-add the printer only if it still shows offline.
Open guidePrintersMy printer is connected but will not print. What should I check?
Check the printer screen first, then clear the print queue, confirm the right printer is selected, and send a one-page test instead of the whole document.
Open guidePrintersA print job is stuck in the queue. How do I clear it?
Open the print queue, cancel the oldest stuck job, restart the printer, and wait before sending a new one-page test.
Open guidePrintersHow do I connect my printer to new Wi-Fi?
Find Wireless Setup or Network Settings on the printer, choose your current Wi-Fi name, enter the new password, then add the printer again on your computer if needed.
Open guidePrintersHow do I scan a document from my printer to my computer?
Place the document face down on the scanner glass, open the scan app on your computer, choose the printer, preview the scan, then save it as a PDF.
Open guidePrintersMy printer says driver unavailable. What does that mean?
Restart the printer and computer, run Windows Update, remove the old printer entry, then add the printer again from Windows settings.
Open guidePrintersPrinter connected but not printing. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter says attention required what does that mean. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter prints blank pages what should I check. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter says paper jam but there is no paper. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter will not connect to Wi-Fi. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter is printing very slowly. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter says low ink but cartridge is new. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter prints sideways or too small. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I print from my phone?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I print from iPad?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I add a printer to Windows 11?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I add a printer to Mac?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersWhy does printer keep going offline?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I cancel a stuck print job?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersHow do I find printer ip address?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter asks for WPS pin where is it. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter says paused on Mac. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter says unavailable on iPhone. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePrintersPrinter won't print PDF. What should I do?
Check the printer screen, restart the printer, clear the print queue, confirm the right printer is selected, and use only the printer brand's official app or support page if setup is needed.
Open guidePhone storage
Free up room on iPhone or Android while protecting photos, videos, messages, and backups.
My phone says storage is full. What can I delete safely?
Check the storage screen first, remove unused apps and large downloads, move or delete duplicate videos, and avoid deleting anything you do not recognize.
Open guidePhone storageHow do I move photos off my phone without losing them?
Back up or copy the photos, open the backup location from another device, then delete only after you confirm the photos are really there.
Open guidePhone storageWhy are my photos not backing up?
Open the photo app's backup status, check Wi-Fi and cloud storage, plug the phone in, and confirm you are signed into the right account.
Open guidePhone storageIPhone storage full what should I delete first. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageAndroid storage full what should I delete first. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageICloud storage full vs iPhone storage full. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageGoogle photos says storage full what do I do. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I delete duplicate photos safely?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I delete downloads on android?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I clear Safari storage on iPhone?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I clear Chrome storage on android?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storagePhone says system data is too big. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageIPhone says photos take up space even with iCloud. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I save photos before deleting them?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I transfer photos to computer?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I free up space without deleting photos?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageWhy does my phone keep saying storage almost full?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I delete old text message attachments?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I clear whatsapp storage?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I remove old podcasts from phone?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageHow do I delete downloaded movies from phone?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storagePhone storage full but I deleted everything. What should I do?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageShould I buy iCloud storage or delete photos?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone storageShould I buy Google one storage?
Open the storage screen first, start with large apps, videos, downloads, and message attachments, and confirm photos are backed up before deleting them.
Open guidePhone settings
Change the one setting that is bothering you without breaking calls, alerts, or reminders.
How do I turn off notifications from one app?
Open the phone's notification settings, choose the app, and turn off notifications or change them to quiet delivery.
Open guidePhone settingsHow do I stop unknown or spam calls on my phone?
Use your phone's spam call filter or silence unknown callers, then make sure important contacts are saved before turning on strict blocking.
Open guidePhone settingsHow do I turn off notifications from one app?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I block a number on iPhone?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I block a number on android?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I silence calls but allow family?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I turn off emergency alerts?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I make text bigger on iPhone?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I make text bigger on android?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I turn flashlight off on iPhone?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I stop phone from reading texts aloud?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I turn off focus mode?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I turn off do not disturb?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsWhy is my phone on silent?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsWhy is my phone not ringing?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I change ringtone volume?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I turn off keyboard clicks?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I stop app tracking pop ups?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I uninstall an app safely?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I update apps on iPhone?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I update apps on android?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I find my phone number on my phone?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I take a screenshot?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I send a screenshot by email?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guidePhone settingsHow do I share location with family?
Open Settings, search for the setting or app name, change only that setting, then test before changing broader phone controls like Do Not Disturb or network reset.
Open guideAccounts and passwords
Find saved passwords, reset accounts safely, and avoid sharing codes with the wrong person.
Wi-Fi and internet
Troubleshoot routers, passwords, slow devices, guest networks, VPNs, and connected-but-no-internet screens.
Wi-Fi says connected but there is no internet. What do I do?
Check whether other devices work, turn Wi-Fi off and on, restart the device, then restart the router if more than one device has the same problem.
Open guideWi-Fi and internetHow do I restart my router safely?
Unplug the power cord, wait 30 seconds, plug it back in, then wait 3 to 5 minutes for the internet and Wi-Fi lights to settle.
Open guideWi-Fi and internetWhy is my internet slow on one device but fine on others?
Restart the slow device, move closer to the router, turn Wi-Fi off and on, test another browser or app, and check whether updates or backups are running.
Open guideWi-Fi and internetHow do I find my Wi-Fi password?
Check the router label first, then look on a device that is already connected to the Wi-Fi.
Open guideWi-Fi and internetHow do I connect phone to Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I connect laptop to Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetWi-Fi password is not working what should I check. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I forget and rejoin Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetShould I reset my router?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetModem vs router which one do I unplug. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetRouter lights blinking what does it mean. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetInternet works on phone but not computer. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetInternet works on computer but not phone. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetWhy does Wi-Fi keep disconnecting?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I connect printer to Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I connect smart tv to Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I improve Wi-Fi signal in one room?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetShould I use guest Wi-Fi?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I know if internet is out or device problem?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetVPN is blocking internet what do I do. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetCaptive portal hotel Wi-Fi will not open. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetPublic Wi-Fi asks me to sign in. What should I do?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I share Wi-Fi password from iPhone?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideWi-Fi and internetHow do I share Wi-Fi password from android?
Test another device, turn Wi-Fi off and back on, restart the affected device, and restart the router only if more than one device has the same issue.
Open guideBluetooth and audio
Reconnect headphones, speakers, AirPods, car audio, and computer sound.
My Bluetooth headphones will not connect. How do I fix it?
Charge the headphones, turn Bluetooth off and on, forget the old device entry, put the headphones in pairing mode, then pair them again.
Open guideBluetooth and audioMy AirPods will not connect to my iPhone. What should I do?
Put both AirPods in the case, charge them, open Bluetooth settings, forget the AirPods if needed, then reconnect them near the iPhone.
Open guideBluetooth and audioMy Bluetooth speaker is connected but there is no sound. What should I check?
Turn up volume on both devices, choose the speaker as the audio output, test a different app, then forget and reconnect if sound still does not play.
Open guideBluetooth and audioAirPods won't connect to iPhone. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioBluetooth connected but sound still comes from phone. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioHow do I pair bluetooth headphones?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioHow do I put headphones in pairing mode?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioBluetooth disappeared on Windows. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioBluetooth mouse not connecting. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioBluetooth keyboard not connecting. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioCar bluetooth won't connect to phone. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioPhone won't connect to car bluetooth. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioBluetooth says paired but not connected. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioWhy do bluetooth headphones keep disconnecting?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioOne airpod not working. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioAirPods case not charging. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioHow do I forget a bluetooth device?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioHow do I connect hearing aids to phone?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioZoom audio not using headphones. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioComputer sound not coming through speakers. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideBluetooth and audioNo sound on laptop what should I check. What should I do?
Charge the device, turn Bluetooth off and back on, forget the old pairing if needed, put the accessory in pairing mode, and choose the right audio output.
Open guideTV and streaming
Fix no-signal screens, inputs, remotes, buffering, subtitles, sign-ins, and streaming apps.
My TV says no signal. How do I fix it?
Press Input or Source on the remote, try the HDMI inputs one by one, and make sure the cable box or streaming device is powered on.
Open guideTV and streamingHow do I change the input on my TV?
Use the TV remote, press Input or Source, then choose the HDMI number that matches the port your device is plugged into.
Open guideTV and streamingMy Roku or smart TV app will not open. What should I try?
Restart the TV or streaming device, check whether other apps work, confirm Wi-Fi is connected, then update or remove and reinstall only the one broken app.
Open guideTV and streamingRoku app won't open. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingSmart tv app won't open. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingNetflix won't open on tv. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHulu asks me to sign in again. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingTv remote not working what should I check. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingRoku remote not working. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingFire TV remote not working. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingApple TV remote not working. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingWhy is tv buffering?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingStreaming keeps freezing. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I restart Roku?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I restart Fire TV?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I add an app to smart tv?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I delete an app from smart tv?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I update smart tv apps?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingWhy is there no sound on tv?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingTv picture but no sound. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingTv sound but no picture. What should I do?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I make subtitles bigger?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I turn off subtitles?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideTV and streamingHow do I sign into streaming app safely?
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Open guideEmail and accounts
Handle missing email, storage warnings, spam folders, password resets, attachments, and account prompts.
Gmail is not receiving email. What should I check?
Check Spam and All Mail, search for the missing sender, check Google storage, refresh the app or browser, and verify filters or forwarding if you know how.
Open guideEmail and accountsHow do I reset a password without losing my account?
Go directly to the official website or app, choose Forgot password, use your recovery email or phone, then save the new password in your password manager.
Open guideEmail and accountsOutlook not receiving email. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsPassword reset email I did not request. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I know if password reset email is real?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I change my email password safely?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I recover email account?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsEmail says storage full what do I delete. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsWhy are emails going to spam?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I mark email not spam?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I unsubscribe safely?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I block an email sender?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I search old emails?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I attach a photo to email?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I forward an email?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I print an email?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I make email text bigger?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsWhy did my email disappear?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsHow do I find archived email?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsGmail asks me to verify identity. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsMicrosoft account asks for code. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsApple id verification code what does it mean. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideEmail and accountsGoogle verification code I did not request. What should I do?
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Open guideComputer basics
Fix slow computers, stuck updates, frozen screens, downloads, PDFs, folders, and browser problems.
My computer is running slow. What should I check first?
Restart the computer, close extra tabs and apps, check storage, install normal updates, and avoid any pop-up claiming it found hundreds of problems.
Open guideComputer basicsHow do I free up space on my computer without deleting something important?
Check the storage screen, empty trash or recycle bin, review Downloads, remove unused apps, and avoid deleting system, library, or unknown folders.
Open guideComputer basicsAn app will not open on my computer. What should I try?
Restart the computer, try opening a different app, check for updates, then reinstall the broken app from the official source if needed.
Open guideComputer basicsHow do I update Windows without messing up my computer?
Save your work, plug in the computer, open Settings, Windows Update, install updates from there, and do not interrupt the restart unless it has been stuck for a very long time.
Open guideComputer basicsHow do I update Mac safely?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsLaptop won't turn on what should I check. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsComputer screen is frozen what do I do. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I restart computer safely?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsBrowser keeps freezing. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsWebsite will not load but internet works. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I clear browser cache?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I update Chrome?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I update Safari?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I make text bigger on computer?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I change printer default?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I find downloads folder?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I attach a file to email?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I save a PDF?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I open a PDF?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I create a folder?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsHow do I move files to desktop?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsComputer says disk almost full. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsWindows update stuck what should I do. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideComputer basicsMac update stuck what should I do. What should I do?
Restart the computer, save your work, check storage and updates, test one simple app or website, then change only the setting tied to the problem.
Open guideSuspicious messages
Check urgent emails, texts, pop-ups, renewal notices, and account alerts before clicking or calling.
Is this amazon email real?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesIs this text message real?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesPackage delivery text asks for fee. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesVirus popup says call microsoft. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesPaypal invoice email scam. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesGeek squad renewal email. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesNorton renewal email. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesMcafee renewal email. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesBank fraud alert text real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesApple id locked email real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesFacebook account warning real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesGoogle security alert real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesZelle payment text real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesVenmo payment text real or fake. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesSocial security phone call scam. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesMedicare card phone call scam. What should I do?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesCan I click this link?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesHow do I check a suspicious email?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesHow do I report phishing email?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideSuspicious messagesShould I call the number in a popup?
Do not click, call, pay, or share a code yet. Open the official app or type the official website yourself, then compare what you see there.
Open guideHelp for parents
Give a parent a calmer path through phones, printers, TV, passwords, and suspicious messages.
Tech help for my elderly parent. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHelp my mom with computer problems. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHelp my dad with phone settings. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsProtect parent from scam emails. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsMy parent keeps clicking suspicious links. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsRemote tech help for elderly parent. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsPatient tech help for seniors. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsComputer help for seniors at home. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsPhone help for elderly parent. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsPrinter help for elderly parent. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHow to help parent with passwords?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsParent keeps getting locked out of email. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHelp parent with streaming tv. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHelp parent with iPhone storage. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsHelp parent avoid tech scams. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guideHelp for parentsSimple tech support for older parent. What should I do?
Write down the exact device and message, keep passwords private, solve the immediate issue in one small step, then set up an easy way to ask Emily next time.
Open guide