Email and accounts

How do I reset a password without losing my account?

Password resets are normal, but the safest way is to start from the official app or website yourself, not from a link in a message you did not expect.

The short answer

Go directly to the official website or app, choose Forgot password, use your recovery email or phone, then save the new password in your password manager.

Now try it on your device

Choose your path

Pick the device or situation that matches the screen in front of you.

2 options

Steps for Safe reset path

1Do not start from a suspicious email link.
2Open the official app or type the official website.
3Choose Forgot password or Need help signing in.
4Follow the recovery steps and save the new password.

One safety note

Do not share a reset code with anyone.

Before you change settings

1Type the website address yourself or use the official app.

2Confirm your recovery email and phone are yours.

3Save the new password somewhere trusted before closing the page.

What to know first

What this usually means

The old password was forgotten or changed.
A saved password is outdated.
The account detected a suspicious sign-in.
A fake password reset email is trying to trick you.

Do not do this yet

Do not share a reset code with anyone.
Do not reset from a link you did not request.
Do not use the same password for email, bank, and shopping accounts.

Copy this to Emily

You do not need perfect technical words. Send the plain version and a screenshot if you have one.

I need to reset my [account] password, but I am afraid of losing access. What is the safest way to start?