$3/monthGet help - $3/month
TV and streaming
Why is there no sound on tv?
For this TV or streaming question, start with the visible screen, remote, input, Wi-Fi, app, or sign-in state. Avoid resetting the TV too soon.
The short answer
Check power, input/source, Wi-Fi, and whether other apps or channels work before signing out, reinstalling apps, or resetting the TV.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for TV and remote
- 1Write down the exact message on the TV.
- 2Check that the TV and cable or streaming device have power.
- 3Use Input, Source, Home, or Settings depending on the message.
- 4Restart the TV by unplugging power for 30 seconds if the screen is stuck.
One safety note
Do not factory reset the TV before checking input, power, and Wi-Fi.
Before you change settings
1Check the exact words on the TV screen before pressing lots of buttons.
2Try the TV remote and the streaming/cable remote if you have both.
3Restart the TV or streaming device before deleting apps or resetting the TV.
What to know first
What this usually means
- The TV is on the wrong input or app.
- The streaming device needs a restart.
- Wi-Fi is weak or disconnected.
- The app needs an update or a fresh sign-in.
Do not do this yet
- Do not factory reset the TV before checking input, power, and Wi-Fi.
- Do not enter payment details from a link in a text or email.
- Do not unplug every cable without taking a photo first.
Copy this to Emily
You do not need perfect technical words. Send the plain version and a screenshot if you have one.
I searched for "why is there no sound on tv." I use [device/app/service], and the screen says [exact message]. Can you tell me the safest next step?