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Wi-Fi and internet
Wi-Fi says connected but there is no internet. What do I do?
Connected to Wi-Fi means your device can talk to the router. It does not always mean the router can reach the internet.
The short answer
Check whether other devices work, turn Wi-Fi off and on, restart the device, then restart the router if more than one device has the same problem.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Windows
- 1Turn Wi-Fi off and back on from the taskbar or Settings.
- 2Restart the computer.
- 3Open Settings, Network & internet, and run the network troubleshooter if available.
- 4If other devices are also offline, restart the router.
One safety note
Do not reset the router with the tiny reset button unless you know how to set it up again.
Before you change settings
1Try one other website before changing settings.
2Check another device on the same Wi-Fi.
3If every device is down, restart the router and modem.
What to know first
What this usually means
- The router is working but the internet service is down.
- The device joined a guest or weak network.
- A VPN or security app is interfering.
- The router needs a restart.
Do not do this yet
- Do not reset the router with the tiny reset button unless you know how to set it up again.
- Do not change Wi-Fi passwords during a temporary outage.
- Do not assume the device is broken until another device is checked.
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My Wi-Fi says connected but websites will not load. It happens on [one device/all devices]. What should I check first?