Wi-Fi and internet

Why is my internet slow on one device but fine on others?

If every other device is fine, the router may not be the problem. The slow device may need a restart, update, closer signal, or a browser/app cleanup.

The short answer

Restart the slow device, move closer to the router, turn Wi-Fi off and on, test another browser or app, and check whether updates or backups are running.

Now try it on your device

Choose your path

Pick the device or situation that matches the screen in front of you.

2 options

Steps for Computer

1Restart the computer.
2Open one simple website in a different browser.
3Pause large downloads or cloud sync if they are running.
4Forget and rejoin Wi-Fi if the problem continues.

One safety note

Do not reset the router if every other device works.

Before you change settings

1Compare the slow device in the same room as a working device.

2Restart the slow device before changing the router.

3Check whether a large backup, update, or download is running.

What to know first

What this usually means

The device has weak Wi-Fi signal where it is sitting.
A VPN, security app, or browser extension is slowing it down.
A large update, backup, or download is using bandwidth.
The device needs a restart.

Do not do this yet

Do not reset the router if every other device works.
Do not forget the Wi-Fi network unless you know the password.
Do not install speed booster apps.

Copy this to Emily

You do not need perfect technical words. Send the plain version and a screenshot if you have one.

My internet is slow on my [device], but other devices are fine. What should I check before changing the router?