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Email and accounts
Why are emails going to spam?
For this email or account question, use the official app or website first. The answer may involve storage, spam folders, filters, sign-in, or a security prompt.
The short answer
Open the official mail app or website, search for the message or account setting, check spam/storage/security prompts, and do not share passwords or verification codes.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Mail app
- 1Open the official Gmail, Outlook, Apple Mail, or provider app.
- 2Search for the sender, subject, or account name.
- 3Check Spam, Trash, Archive, and storage warnings.
- 4Use account settings only from inside the official app or website.
One safety note
Do not share passwords or verification codes.
Before you change settings
1Open the official app or website yourself instead of starting from a link.
2Search for the sender, subject, or account name.
3Check Spam, Trash, storage, and security prompts before changing passwords.
What to know first
What this usually means
- Storage is full.
- The message went to Spam, Trash, Archive, or a filtered folder.
- A security prompt is waiting for verification.
- The app is signed into the wrong account.
Do not do this yet
- Do not share passwords or verification codes.
- Do not click surprise password reset links.
- Do not delete filters, messages, or account settings unless you understand the effect.
Copy this to Emily
You do not need perfect technical words. Send the plain version and a screenshot if you have one.
I searched for "why are emails going to spam." I use [device/app/service], and the screen says [exact message]. Can you tell me the safest next step?