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TV and streaming
My Roku or smart TV app will not open. What should I try?
Streaming apps fail for ordinary reasons: internet trouble, an app update, a stuck TV, or a sign-in problem. Start by restarting the TV or streaming device.
The short answer
Restart the TV or streaming device, check whether other apps work, confirm Wi-Fi is connected, then update or remove and reinstall only the one broken app.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Roku or streaming stick
- 1Go to Home.
- 2Open Settings, System, then System restart if available.
- 3After restart, try the app again.
- 4If only one app fails, check for updates or remove and reinstall that app.
One safety note
Do not sign into a streaming account through a link in a text or email.
Before you change settings
1Try one different app. If all apps fail, check internet first.
2Restart the device before signing out.
3Keep the remote near you and write down any error message.
What to know first
What this usually means
- The app is stuck and needs a restart.
- The TV has internet but the streaming service is down.
- The app needs an update.
- The account was signed out or payment method changed.
Do not do this yet
- Do not sign into a streaming account through a link in a text or email.
- Do not reset the entire TV before restarting and updating the app.
- Do not enter payment details unless you are inside the official app or website.
Copy this to Emily
You do not need perfect technical words. Send the plain version and a screenshot if you have one.
My [Roku/smart TV] app will not open. The app is [Netflix/Hulu/etc.], and the screen says [message]. What should I try?