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Bluetooth and audio
My Bluetooth speaker is connected but there is no sound. What should I check?
Connected only means the device and speaker found each other. The sound may still be going to the phone, computer speakers, or a different output.
The short answer
Turn up volume on both devices, choose the speaker as the audio output, test a different app, then forget and reconnect if sound still does not play.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Phone
- 1Start playing audio.
- 2Open the audio output or AirPlay/Bluetooth selector.
- 3Choose the Bluetooth speaker.
- 4If there is still no sound, forget the speaker and pair it again.
One safety note
Do not reset all Bluetooth devices before checking output selection.
Before you change settings
1Raise volume on the phone or computer and on the speaker itself.
2Check the audio output selector.
3Try a different app or video before changing settings.
What to know first
What this usually means
- The device is connected for calls but not media audio.
- The wrong output is selected.
- The app is muted.
- The speaker is connected to another device.
Do not do this yet
- Do not reset all Bluetooth devices before checking output selection.
- Do not assume the speaker is broken until another audio source is tested.
- Do not install driver tools from pop-ups.
Copy this to Emily
You do not need perfect technical words. Send the plain version and a screenshot if you have one.
My Bluetooth speaker is connected but there is no sound. I use [phone/computer], and the speaker is [brand]. Where should the sound output be?