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Printers
A print job is stuck in the queue. How do I clear it?
A stuck print job can block every new job behind it. The fix is usually to cancel the old job, restart the printer, and send a small test page.
The short answer
Open the print queue, cancel the oldest stuck job, restart the printer, and wait before sending a new one-page test.
Now try it on your device
Choose your path
Pick the device or situation that matches the screen in front of you.
Steps for Windows
- 1Open Settings, Bluetooth & devices, then Printers & scanners.
- 2Choose the printer and select Open print queue.
- 3Select the stuck job and cancel it.
- 4Restart the printer, then send one test page.
One safety note
Do not click Print repeatedly while the old job is still waiting.
Before you change settings
1Cancel the oldest job first. It is usually the one blocking the rest.
2After canceling, wait 30 seconds before pressing Print again.
3If there are many duplicate jobs, cancel all of them and start over with one test page.
What to know first
What this usually means
- A large photo or PDF is stuck.
- The printer lost Wi-Fi while a job was sending.
- The same job was sent several times.
- The printer is waiting for paper size or tray confirmation.
Do not do this yet
- Do not click Print repeatedly while the old job is still waiting.
- Do not delete printer software unless canceling the queue fails.
- Do not restart the router unless other devices also lost internet.
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I have a print job stuck in the queue. I use [Windows/Mac], and the printer is [brand/model]. How do I clear it safely?