Make one safe move when a bank email arrives

The safest first move is simple: do not click any links in the email. Scammers design urgent-looking messages to get quick clicks. Instead follow these steps to check it safely.

1. Open. Open your bank’s website in a new browser window or their official app. Do not use any link from the email.
2. Sign in. Sign in like you normally do and look for messages or alerts inside your account. If nothing appears, the email is likely fake.
3. Call. Call the number on the back of your bank card or the number listed on the bank’s official site to confirm if the email is real.

This approach keeps you in control and avoids giving scammers a foothold. If the bank confirms the email is real, follow their instructions from your account or their verified phone line.