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Quick Fix Guide 06 Password reset

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You got a password reset email you did not ask for.

Do not panic. Sometimes it is a mistake. Sometimes someone is testing the front door. Either way, you can handle it calmly.

Likely cause

Someone may have typed your email by accident, or someone may be trying to get into the account.

Skip the email link. Go straight to the account.

First things to try.

  1. 01

    Do not click the reset link in the email.

  2. 02

    Go to the real website or app yourself.

Members get the full printable guide.

The PDF includes the rest of the steps, what not to do, when to send it over, and exactly what to send Emily.